Q. What shipping method do you use & how long does it take?
A. At DUGG we use "Aussie Post" we find they are very reliable, your order is normally dispatched the next working day, you'll normally receive your order within a week. International orders take about 5-12 business days on average to be delivered. Spend over $AU50 and we'll ship it to you for FREE!

Q. What are the benefits of becoming a DUGG club member?
A. When you become a DUGG club member you will receive information about specials and new products.

Q. Are your prices inclusive of GST?
A. Only for Australian orders, International orders receive 10% off all orders.

Q. Are my credit card details safe?
A. It is a punishable offence to keep any credit card numbers etc. When you make a purchase, you will notice a "lock" at the bottom of the page, this means that you are on a secure web page. At DUGG your security is our number one priority.

Q. What is your return policy?
A. Due to health regulations we cannot accept returns of underwear if it has been worn! Each manufacturer has a different return policy for faulty products, please contact us for details. However if a product is faulty we will either replace, repair or refund. All returned items must have tags still attached and in original undamaged packaging. Shipping costs are not included the refund.

Q. What the DUGG Affiliate Program?
A. The DUGG Affiliate program is an easy way to generate money by driving traffic to our site. By placing a banner or text link on your site and driving traffic to ours you will earn $ for every sale that is made from referring the customer. Simply click on the Affiliate link at the top of the page and fill in your details. If you have any business suggestions or further enquiries don’t hesitate to contact us.