Q. What shipping method do you use & how long does it take?
A. At DUGG we use "Aussie Post" we find they are very reliable, your order is normally dispatched the next working day, you'll normally receive your order within a week. International orders take about 5-7 business days on average to be delivered. Spend over $50au for all Aussie or $80au for international orders & we'll ship it to you for FREE!

Q. What are the benefits of becoming a DUGG club member?
A. When you become a DUGG club member you will receive information about specials and new products.

Q. Are your prices inclusive of GST?
A. Only for Australian orders, International orders receive 10% off all orders.

Q. Are my credit card details safe?
A. It is a punishable offence to keep any credit card numbers etc. When you make a purchase, you will notice a "lock" at the bottom of the page, this means that you are on a secure web page. At DUGG your security is our number one priority.

Q. What is your return policy?
A. Due to health regulations etc we cannot accept returns of underwear, unless they are faulty. Each manufacturer has a different return policy for faulty products, please cotact us for details. However if a product is faulty we will either replace, repair or refund. If an item is not faulty and is to be returned then Tags must still be attached and in original packaging, shipping costs are not included the the refund.

Q. What if I'd like more information / or you don't have what I'm after?
A. At DUGG we love feedback both good and bad, we only want to make DUGG bigger and better. If you have any comments, questions etc please feel free to email us at any time. We don't stock everything that is available to us from our suppliers. If you can't find what your're after email DUGG and we may be able to help.

Q. What is the DUGG Affiliate program?
A. The DUGG Affiliate program is an easy way to generate money by driving traffic to our site. By placing a banner or text link on your site and driving traffic to ours you will earn $ for every sale that is made from referring the customer. Simply click on the Affiliate link at the top of the page and fill in your details. If you have any business suggestions or further enquiries don’t hesitate to contact us.