We're flexible with 100 Days No-Fuss Returns
At DUGG, we want you to feel happy with your purchase each & every time, so if you take a look at your new items from DUGG when your order arrives and feel they're just not quite right for you, we're more than happy for you to send them back to us for a full refund of the purchase price of your goods. Of course you'll need to make sure that you return them in the condition they arrived in - so that's perfect, unused, unwashed and clean with any supplied product packaging and tags. So you can return any new products to us within 100 days of shipment for a money back refund or where possible, store credit. We can't refund any shipping fees that you may have paid if you choose to return something to us.
PLEASE NOTE - We can't accept change of mind returns if:
- The item has been worn or used
- The item is dirty or soiled
- The item has been washed
- The item has been damaged or modified
Just send us an email to and we'll get back to you as quickly as possible with further instructions on how to send back your goods to us. We'll email you with the address to send your goods also.
Need An Exchange?
We like to keep things simple. Exchanging is as simple as sending back any goods you don't want, and purchasing the new ones that you do want. We'll refund you for any of the goods you send back to us so you're free to order any new items as you please.
Received An Incorrect Item?
We try extra hard to ensure your shopping experience with DUGG is the best one possible and that means making sure we send your order to you exactly as you ordered it. Of course, we prefer to work with humans rather than robots and so every once in a while (usually when they are hungry) they make a mistake. It is very rare but it can happen. If you've received your order and something isn't quite right, we'll fix that up for you as best and as fast as we can. Please email us at or call us on 1300 369 295 and we'll ensure a speedy rectification of our wrongs at no expense to you.
Warranties & Guarantees
Our Returns Policy does not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund under certain circumstances. Under Australian Consumer Law, you are entitled to remedies if an item purchased has a fault or is significantly different from the description. We will issue a refund or replacement upon return and inspection of the goods where required. Depending on the length of time, we may involve the manufacturer in this process.